This month seems to be the month of horror stories from clients and prospects. Many of them have relayed stories of current or previous “solutions providers” that have taken them on some wild rides in terms of service and support. So we hope to provide a little bit of advice to business owners on how they can avoid a few pitfalls in their online journey.
Protecting Yourself and Your Web Presence
Avoid the just “get’r done” attitude by refusing to let any one employee or partner hold all the chips. When a domain is registered for your company make sure more than one internal person is listed on the contacts for that domain. One of the hardest things to do is prove to a registrar that you are who you say you are when your name isn’t associated with the domain in any way.
If you are working with an outside vendor ask them to put you down as the administrative contact and themselves as the technical contact. The same rule holds true for internal employees. Irate ex-employees have been known to do strange things when they leave. The last thing you want is your domain forwarded to some “adult novelty” website.
Your Site is Hosted Where?
Another difficult thing to do is get access to, or copies of, your website if you don’t know where it is hosted. Make sure the site is hosted by a reputable hosting provider or in a true, secure colocation facility. Ask for proof of this arrangement. If you vendor or employee is doing everything on the up and up they should not have a problem providing this.
The last thing you want is to have them hosting your site on some server in their living room, garage, or even their bathroom. I have seen this. The person responsible said the room’s exhaust fan helped cool the server. I’m not making this up.
If the server in any of the scenarios above were to crash it is possible your website files could be lost forever. Reputable providers take into account redundant measures to ensure your site files are backed up and your website remains accessible nearly 100% of the time. Sometimes you have to pay a little bit more for this backup service, but trust me it is worth every penny.
I invite you to share your own horror stories and how you resolved the issue by leaving a comment below.